Job Description

• Chennai, Tamil Nadu, India

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

• 12+ years of professional experience in engineering.
• Experience in designing, architecting and building large scale distributed, data-intensive system on multiple occasions.
• Experience in working with and scaling open-source technologies-based distributed Systems.
• Hands on with architecture and ability to manage other senior architects directly or in-directly.
• Ability to achieve objectives via influence, working with stakeholders from other functions.
• Deep expertise in either transactional or analytical datastores is highly desired.
• Has a track record for bringing innovation and technical leadership to organizations.
• Platform domain expertise to guide early decisions that can help accelerate execution, with a mindset of build once, build with configurability and build for reuse.
• Domain experience in building B2B SaaS products on the cloud.
• Experience in cloud technologies preferrable AWS.
• Experience with CRM products architecture would be a plus.
• End-end software engineering experience, with ability to step in during outages and production issues
• In depth knowledge of Ruby on Rails is a plus

Qualifications

• As a technical leader, you will own architecture for one or more products or platforms in the CRM business.
• Own and delegate all technical decisions for the portfolio he / she owns.
• Own and deliver long term technology strategy, convince management team for investments in technology.
• Drive PoCs, evaluations, build Vs buy decisions for all strategic decisions
• Be a mentor and consultant for teams / individuals across the company
• From architecting to running services in production, you will help build them, so they are modular, secure, reliable, reusable, diagnosable, and actively monitored
• You will draw from your experience during the evaluation phase to choose the best components, and the way forward, keeping in mind the priorities of the organization.
• You should be able to clearly articulate the reasoning behind various technical decisions in simple and cogent technical documents you create
• You should have a strong focus on HA, scalability, observability, reliability and quality.
• You shall act as a role model for keeping the bar raised at all times on architecture best practices.
• Based on your experience, you shall contribute to making our internal architectural standards better by suggesting improvements as you discover better ways forward
• You will exhibit a growth mindset and continuously learn.
• You will then develop PoCs to regularly evaluate technologies that might better solve customer problems
• Understand platform and engineering landscape outside Freshworks Inc to ensure our platforms are evolved at regular pace.