Job Description

• Bengaluru, Karnataka, India

Overview

Stats Perform is the market leader in sports tech. We provide the most trusted sports data to some of the world's biggest organizations, across sports, media, and broadcasting.

Through the latest AI technologies and machine learning, we combine decades' worth of data with the latest in-game happenings. We then offer coaches, teams, professional bodies, and media channels around the world, access to the very best data, content, and insights. In turn, improving how sports fans interact with their favorite sports teams and competitions.

How do they use it?

· Media outlets add a little magic to their coverage with our stats and graphics packages.

· Sportsbooks can offer better predictions and more accurate odds.

· The world's top coaches are known to use our data to make critical team decisions.

· Sports commentators can engage with fans on a deeper level, using our stories and insights.

Anywhere you find sport, Stats Perform is there. However, data and tech are only half of the package. We need great people to fuel the engine.

We succeeded thanks to a team of amazing people. They spend their days collecting, analyzing, and interpreting data from a wide range of live sporting events. If you combine this real-time data with our 40-year-old archives, elite journalists, camera operators, copywriters, the latest in AI wizardry, and a host of 'behind the scenes' support staff, you've got all the ingredients to make it a magical experience!

Our teams of technical experts specialize in harnessing live sporting data, using advanced cloud technologies, Java, JavaScript and Python. It is these tech teams that enable us to extract patterns through AI and Machine Learning and deliver our insights via APIs. In short, they turn complex data into magical experiences with cutting-edge technology.

Responsibilities:

The role of Shift Lead - Technology Support sits within the Technical Operations Centre (TOC) as part of the wider IT department at Stats Perform. The TOC is responsible for first and second-line support of all back-office and client-facing technology platforms and services. This covers a vast array of cloud and on-premises services, using both third-party and proprietary platforms. TOC are the first to react to issues escalated by client support teams or directly by employees and, in most cases, will resolve them first-time. If an escalation is required, the TOC take the lead, provide detailed triage, and follow the issue to resolution.

TOC works hand-in-hand with Customer Operations teams as well as third-line IT, Engineering, Video and Architecture. We work 24/7 across three shifts to provide the level of service that our clients and workforce demands of us.

Shift Lead - Technology Support forms part of the management structure for the TOC – they directly manage a team of Technology Support Analysts and take joint responsibility for the service provided by the team. Reporting to the TOC Team Leader, Shift Leads help to organize the day to day running of the team and drive continuous improvement initiatives.

Their role sees them as the point of escalation for issues that arise during an appointed shift – helping to remove blockers and communicating to those affected.

Shift Leads manage through people; they know the team’s success depends on a highly functioning unit. They focus on supporting their team and getting the best from them.

Shift Leads believe in great service; they lead by example and continually seek improvement.

Required Qualifications:

The TOC has a combined skillset across various technologies, do you have experience in any of the following areas that will bring added value to the team?

· Server administration and support for Windows and Linux, Apache

· Microsoft administration and software support including AD, Azure AD, Microsoft 365, Teams, SharePoint and software. Single sign-on and MFA support.

· Device management through Intune and Jamf for Mac estate.

· Mac and Windows desktop support

· Mobile application support for iOS and Android

· Understanding of databases

· Scripting languages: PowerShell, Bash

· AWS – EC2 ELK Stack etc.

· Logfile analysis

· Monitoring tools: Checkmk, Nagios, New Relic, PagerDuty, SolarWinds

· Network support and troubleshooting.

· Video technology support

· Atlassian – Jira & Confluence

Desired Qualifications:

· Vision: to understand what great services looks like and how to provide it.

· Managerial skills: a capable manager with the ability to motivate a team.

· Communication; knowing how and when to get the message across effectively.

· Adaptability; to cope with changing requirements and a complex environment.

· Dedication: buy-in to the shared goals and never stop pushing.

· An analytical mind; to solve complex problems.

· Confidence: to own the issue and follow it through

· Calmness under pressure; to deal with urgent issues and demands.

· Empathy: to understand the position of those you are helping

Organization: to get the team working efficiently.