Job Description

See yourself at Twilio
Join the team as our next Staff Product Manager - Twilio Segment’s Product team.
Who We Are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About The Job
Segment is the world’s leading CDP with over 25,000 customers today, with a focus on customer data infrastructure to power amazing customer experiences—data up versus campaign down. The demand for customer data infrastructure is set to grow +34.6% YoY to $15.6B by 2026. Globally, 93% of companies are expecting to grow their CDP budget over the next 3 years. This presents an amazing opportunity to capture this market opportunity and continue to lead the CDP space.

As a staff PM at Twilio, you will be responsible for leading by example, building high impact products with hands-on execution. You will drive the product vision, roadmap and create scalable and innovative solutions.
Responsibilities
In this role, you’ll:

• Craft Twilio Segment’s product strategy with regards to changing global data compliance & privacy landscapes (EU GDPR, CCPA, HIPAA etc)
• Own our existing GDPR-user-deletion functionality & end to end data management efforts along with driving Segment’s data retention strategy.
• Collaborate with multiple stakeholders across the product development cycle to align, build and deliver the right privacy & compliance primitives
• Drive the strategic direction and coordinate efforts around new opportunities for the platform, including strategic cross team infra cost savings efforts.
• Unlock key privacy and compliance-sensitive products and features to drive monetization opportunities for large enterprise customers.
• Take a hands-on approach to ensure product development stays on track, removing obstacles and addressing issues as they arise.
• Conduct thorough market analysis to identify opportunities, stay ahead of competitors, and ensure Twilio’s products remain competitive and cutting-edge.
• Engage with key customers to gather feedback, understand pain points, and translate these insights into actionable product improvements.

Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required

• Experience & Background:: 8+ years of product management and/or experience managing complex technical products preferably in the data compliance and governance space.
• Curiosity: Understanding and curiosity around the evolving customer data landscape and various regulations and technologies
• Congeniality: Experience brainstorming vague ideas and turning them into concrete specs working with engineering and design teams
• Clarity: Excellent written and communication skills
• Adaptability: Good at dealing with ambiguity and clearly synthesizing actionable next steps​​​​​​​

Location

• This role will be based remotely in India(Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi). Approximately 10% travel is anticipated.