Job Description

About Us
Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

Learn more at diligent.com.

Key responsibilities:
If you think you can do the following things, reach out to us for a discussion.

• Develop customer-facing help content, API guides, release notes, and tutorials for our SaaS products, catering to various audiences.
• Collaborate with product managers, design engineers, developers, and subject matter experts to improve the user experience by refining product content.
• Support more than one product roadmap by effectively managing competing priorities and ensuring timely delivery of high-quality documentation.
• Develop a comprehensive documentation strategy that meets the organization's ambitious product content roadmap and provides leadership in certain areas of innovation.
• Gain a deep understanding of products and services by translating complex information into simple, engaging content.
• Write user-friendly content that meets the needs of the target audience, turning insights into language for user success.
• Thrive in collaborative environments, actively seeking input and feedback from subject-matter experts and cross-functional teams.
• Take ownership of your work, assuming full responsibility for the accuracy, clarity, and effectiveness of the technical documentation you produce.

Qualification:
To be successful in this role, you need to have the following qualifications and skills:

• 7+ years of experience in Technical Writing.
• Bachelor's degree in Technical Writing, English, Communications, or a related field.
• Proven experience as an Experienced Technical Writer or similar role, with expertise in creating content for SaaS or cloud products.
• Superb written communication skills, with a keen eye for detail.
• Ability to provide cross-functional leadership and display an ownership mindset.
• Ability to quickly learn and understand complex subject matter.
• Proficiency in MadCap Flare or similar authoring tools (Oxygen, XMetaL, etc.).
• Excellent organizational and time management skills are critical for on-time deliverable readiness.
• Provide knowledge and leadership in certain areas of technical communication.