Job Description

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world.  AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service.  We power millions of subscriptions worldwide for organizations.  We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About You

We are seeking a highly organized and proactive Supply Chain Associate (SCA) to oversee and manage various aspects of our inbound, outbound, and returns processes. The ideal candidate will play a pivotal role in ensuring smooth operations across multiple geographies and partners, ensuring effective communication, on time execution, and driving process improvements to enhance overall efficiency and performance.

The role involves managing key daily metrics, troubleshooting and resolving exceptions, facilitating inventory and shipment tracking, and ensuring that all processes meet service level objectives (SLOs). Additionally, you will be responsible for managing key tools like Zendesk, JIRA, Slack, and Retool, as well as contributing to process improvement and becoming a subject matter expert (SME) in each category.

What you’ll do and how you’ll have an impact

• Manage all aspects of daily orders/returns/inventory orders: this includes preparing and sending the information to our 3PL or VAR partners, troubleshooting issues, and updating internal systems.
• Reconciliation of exceptions: swiftly address any issues, working collaboratively with internal and external teams to resolve. Some examples include: monitoring in-transit exceptions and taking action to mitigate delivery delays; reporting inbound receiving  discrepancies; updating SKUs on returns
• SLO/Metrics management: ensure that all operations adhere to our Service Level Objectives (SLOs). Proactively monitor for areas of risk and raise concerns appropriately.
• Tool management: Utilize Zendesk, JIRA, Slack, and Retool for daily operations.
• Process improvement & documentation: Identify areas for process improvement and ensure all changes are documented, and any new functionally or tool requests are surfaced to the broader team and submitted for prioritization.
• Subject Matter Expert (SME): Become the subject matter expert (SME) for your function.

What we’re looking for

• Bachelor’s degree in Supply Chain, Operations, Business, or related field (preferred).
• 2-4 years of experience in operations, supply chain management, or a related field. 
• Strong experience in managing inbound, outbound, or returns processes.
• Proficiency in Zendesk, JIRA, Slack, and Retool.
• Experience working with 3PL or VAR partners. 
• Strong communication skills and the ability to manage cross-functional communication clearly and with expediency.
• Detail-oriented with a focus on process efficiency and problem-solving.
• Ability to manage multiple tasks and meet deadlines.
• Strong analytical and troubleshooting skills.
• Ability to work in a fast-paced, evolving environment.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice