Job Description

Skills:
Technical Troubleshooting, Problem Solving, Product Knowledge, Communication Skills, Attention to Detail, Handling tickets,

Company Overview
Twixor is a Singapore-headquartered company with a global client base, specializing in enabling business transactions over messaging channels and orchestrating digital customer journeys with intelligent automation across various industries.

Job Overview
Mid-Level: 4 to 6 years of experience in Technical Product Support Specialist role located in Bangalore. Competitive salary, opportunity to work in a global company with 51-200 employees in the IT Services and Consulting sector.

Qualifications And Skills

• 2 to 5 years of experience in Technical Product Support or similar role
• Strong skills in Technical Troubleshooting and Problem Solving
• Excellent Customer Service and Communication Skills
• Solid Product Knowledge and Attention to Detail
• Analytical Thinking and ability to handle tickets efficiently

Roles And Responsibilities

• Provide technical support to customers on product-related queries and issues
• Troubleshoot technical problems and escalate complex issues to the appropriate teams
• Engage with customers to understand their requirements and provide effective solutions
• Create and maintain documentation for product support processes
• Collaborate with cross-functional teams to improve product features and user experience

Notice Period :30 days or Immediate joiner for first preference.

Work Location: Bangalore