Job Description

About Secfix

Secfix automates security compliance for SMBs in Europe. We help SMBs automate ISO 27001, GDPR, TISAX, and SOC 2 fast and easy. Our platform integrates with a company’s tech stack (like AWS, Azure AD, Jira, etc.), automatically extracts the data needed for compliance, and creates a checklist to become and remain compliant.

About Our Team

We’re a fun, close-knit team on a mission to automate security and compliance for modern companies and become the European compliance automation leader. Our trajectory is fueled by top investors, including Octopus Ventures, Neosfer (Commerzbank), founders of Signavio and many more angels.

We are a team of 16 (and growing!) with founders passionate about Y Combinator product principles and building a great remote culture. We are solving a real need with a huge $97bn market and the future is very bright.

Role responsibilities

• Trouble-shoot and resolve the most complex technical issues as the final escalation point in our Support Team
• Develop a deep understanding of our product capabilities, integrations, configurations messaging, partner ecosystem, and competitive landscape.
• Communicate directly with users and listen carefully to prospects and customers to provide market feedback to the product team and help prioritize functionality needed to drive sales opportunities
• Build product examples, documentation, and other critical resources for our customers
• Lead initiatives to establish Support Engineering best practices and implement new tools
• Cultivate an environment of teamwork, openness, creativity, and continuous improvement

About you

• You have 2-5 years of customer-facing, technical experience as a support engineer, product engineer, solutions engineer, or similar - ideally within a B2B SaaS environment.
• 1-3 years of backend experience. Professional experience with Java Spring Boot, Typescript and PostgreSQL and a desire to expand those skills. Be familiar with REST API development and service integrations.
• You have hands-on experience with cloud platforms: AWS, Google Cloud, Microsoft Azure, Operating Systems (Windows, MacOS, Linux) and cloud application architecture.
• You’re familiar with Zendesk or other ticketing software.
• You’re an expert problem solver - you can solve complex problems within a fast-paced startup environment.
• You have a calm and patient demeanor, especially when faced with challenging customer interactions.
• You’re hands-on with an ownership mindset. You’ve owned end-to-end processes, from research right through to updating knowledge base documentation.
• Excellent written and verbal communication in English. Both - with customers in a chat and when creating and maintaining beautiful and clear knowledge base articles.
• You’re hard working, and excited about getting your hands dirty in a startup environment.
• You learn fast - you’re not afraid to learn and fully implement a new technology