Customer Success Executive

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Job Description

Customer Success Executive

Responsibilities:

Develops customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
Ensures all customers are successfully using the product or service they’ve purchased from the company.
Is often the first port of call for customers and is available to answer any inbound questions.
Give customer the onboarding, gather feedback and notifying them about the new features
Driving higher NPS

Skills

Customer Success Operations
CRM
Excellent communication skills
SaaS
NPS

Education

Master's Degree
Bachelor's Degree

Job Information

Job Posted Date

Feb 14, 2024

Experience

1-2 Years

Compensation (Annual in Lacs)

Best in the Industry

Work Type

Permanent

Type Of Work

8 hour shift

Category

Information Technology

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