Job Description

Job description

• Serving as a single point of contact for customer relationships across the globe.
• Working with these customers to determine the best way CARPL can add value to their respective clinical / research workflows.
• Training customers on using CARPL.
• Documenting feature requests and customization requests from customers.
• Liaising with CARPL’s engineering and product teams to prioritize and implement these requests.
• Drive deployment documentation, writing project charters, ethical submissions, etc. for these customers.
• Own project planning, tracking progress, and ensuring that projects are completed within the established timelines.
• Effectively engaging with both internal and external stakeholders to understand their needs, concerns, and expectations related to projects and initiatives.
• Excellent communication skills, both written and verbal, with the ability to communicate complex medical concepts in a clear and accessible manner.

Skills & Experience:

• Experience - 1 to 2 years in a customer-facing role, ideally in customer success or account management, preferably in healthcare.
• Familiarity with clinical or research environments, and understanding the challenges and nuances of these fields.
• Experience in working with customers from diverse geographic locations, understanding cultural differences, and tailoring communication and support accordingly.
• Demonstrated experience in owning and managing projects from initiation to completion, ensuring adherence to timelines and customer satisfaction.
• Interpersonal Skills: Being able to build rapport, foster trust, and cultivate positive relationships with partners is crucial for long-term success in this role.