Job Description

The Desktop Support Analyst I is an entry-level role that addresses fundamental hardware and software issues within a dynamic corporate IT environment. This position forms an essential base in the desktop support sector, offering the individual valuable hands-on experience and the opportunity to significantly contribute to the team’s success in maintaining efficient IT operations. The ideal candidate will have a foundational understanding of IT principles, proficiency in basic troubleshooting techniques, and a robust enthusiasm for learning and advancing technical skills.

Practical communication abilities, a proactive mindset, and the capacity to work collaboratively in a fast-paced setting are crucial for this role.

What your impact will look like here

• Provide first-level support to end users for software, hardware, and networking issues via  phone, email, instant messaging, and direct contact.
• Set up, test, and troubleshoot laptops, desktops, and mobile devices.
• Manage user accounts and provisioning across Office 365, Active Directory, and the Microsoft ecosystem.
• Assist with installing and configuring systems, including updates and upgrades.
• Collaborate with Tier 2 and Tier 3 teams for more complex IT issues and server support.
• Develop and maintain comprehensive documentation for system configurations and procedures.
• Perform routine monitoring of all installed systems and infrastructure to ensure optimal performance and availability.

You will love this job if you have

• You possess strong problem-solving skills and excellent communication abilities.
• You have a fundamental understanding of Windows and Mac Operating Systems.
• Experience in a technical support role or related internship is beneficial but not required.
• Familiar with installing and troubleshooting hardware and software in a corporate environment.
• You have a basic knowledge of network components and protocols.
• Able to provide both onsite and remote support.
• Eager to learn and adapt in a fast-paced environment, with a self-motivated and proactive attitude.
• Available for occasional night and weekend shifts and on-call responsibilities.
• A bachelor’s degree in computer science, Information Systems, or related experience