Job Description

• Bengaluru, Karnataka, India

Advanced Solutions Engineer acts as the product SME for all the customer facing teams. The primary responsibility is to troubleshoot CRM integration, complex product issues and file JIRA's which need Product/Engineering expertise.

Responsibilities:

As an Advanced Solutions Engineer, you will perform the following activities:

• Troubleshoot CRM Integration related issues which the customer facing teams are unable to solve.
• Assist Implementation team on issues impeding the customer onboarding.
• Triage the High Severity/Priority incidents to bring it for closure.
• Identify & fix the gap in the existing solutions and documentation.
• Create Knowledge articles to help the front-line teams.
• Should support 24/7 rotational shifts.

Technical Capabilities:

3+ years of experience on Salesforce support / implementation / development covering the following areas:

• Configurations & Setup
• Data Modelling, Management and Ui Customisations.
• SOQL (Salesforce Object Query Language)
• Formulas and Validation rules.
• Flow Builder, Workflows, Approval Processes, APEX triggers and APEX basics.
• Use Salesforce Developer Console for in-depth debugging and analysis.
• Have strong Java knowledge to debug the integration issues.
• Analyze the logs in any of the logging tools (Splunk, Elastic Search).
• Knowledge on any of the APM tools like Newrelic, Datadog.
• Good communication skills.

Good to have:

• 2+ years of development experience is an advantage.
• Experience on SaaS based product support is an advantage.
• 2+ years of experience in supporting NetSuite / Xero / Hubspot.