Manage multiple end-to-end single or multi-country implementations for customers simultaneously, acting in the role of Implementation Success Manager.
Experience: 8 to 12 Years
Roles & Responsibilities :
Knowledge about T&E receipt audit process
Hands-on experience with Concur or any other expense submission tool.
Knowledge about end-to-end T&E process
Should have an understanding of how T-card & P-card, card program works
Manage the end-to-end deployment of the solution (across all modules, functionalities, integration points, and people/change management topics in scope), manage the roadmap, and report to the global steering committee.
Build trustworthy relationships to effectively communicate and work with customers/internal teams/stakeholders.
Oversee global/regional TE policy or template development if multi- country deployment and in program scope in case of EA implementation.
Study AP process and map it to the ecosystem of Autonomous AP solution.
Drive the requirement gathering and documentation.
Evaluate complex customer business requirements gathered by the
Implementation Consultants following Fin Trans proven and consistent methodology.
Manage the development and review functional documentation, such as TE policies and process documentation, CDW (conceptual design), and technical integration design.
Independently drive the product configuration according to customer business requirements while considering functional and technical dependencies.
Gathering of detailed integration-related requirements/inputs from the Fin Trans/AP
Team customer and translate customer requirements into application design (according to customer needs and the respective scope of implementation)
Act hands-on in complex technical configurations of and conduct functional reviews of configurations completed by Implementation/Functional Consultants.
Manage UAT related test result evaluation and bug-fixing.
Manage and maintain cut-over plan (business and technical) Deliver on SLA and commitments under time and budget pressure, incl. updating project tracking systems and fulfilling administrative responsibilities.
Good to have :
8+ years of experience in implementing Saas product or other relevant business consulting.
In-depth knowledge of AP/P2P function
A strong leader who can mentor and loves to develop people.
Strong project management skills
Exceptional customer presence and presentation skills; comfortable in talking with C-level executives.
Ability to liaise with multiple internal cross-functional teams.
Basic understanding of integration framework, for integration with relevant ERP/P2P systems