Job Description

Incident Manager

Minimum Qualifications:

• 6-8 years of experience in a similar operations function within a high availability (HA), 24x7, mission critical operations environment.
• Bachelor s degree in computer science or a related technology field or equivalent experience
• Superior verbal and written communications skills, including leading phone meetings related to mission-critical incident triage
• Ability to participate in an on-call rotation for the Incident Commander role including off-hours and weekends
• Must be process-oriented, energetic and an analytical thinker
• Extensive experience in troubleshooting operating-system and application-level problems
• Solid understanding of ITIL Methodology , Incident management process and workflow, Change and Release Management, infrastructure services, with exposure to Linux and Windows Servers

Preferred Qualifications:

• 6-8 years of experience in a similar operations function within a high availability (HA), 24x7, mission critical operations environment
• Experience with Jira, Confluence and Service Now
• Knowledge of incident analysis practices
• System administration experience on both Linux and Windows servers
• Experience administering Server Infrastructure & instances, and network infrastructure (switches, routers, firewalls, etc.)
• Experience creating and maintaining Operational Reports