Job Description

Responsibilities

• Oversee all aspects of technical onboarding for new customers, including initiation, integration, testing, and transition to live operations. Ensure projects are delivered on time and meet quality standards.
• Act as the main point of contact for customers’ IT teams during onboarding. Build and maintain strong relationships, addressing concerns and facilitating smooth collaboration.
• Effectively manage and prioritize multiple onboarding projects simultaneously, ensuring timely and successful completion of each project
• Provide expert technical advice and support to the Customer Success team. Assist in resolving complex technical issues during the onboarding process.

Requirements

• +4 years of experience in a customer-facing Integration/Implementation Engineer or equivalent experience at a SaaS company
• Proven excellent customer-facing communication skills (verbal and written)
• Proven experience with SQL and data analysis
• Proven experience with debugging web applications
• Strong project management skills
• Excellent problem-solving and troubleshooting skills
• Familiarity with the US healthcare industry