Job Description

• Bengaluru, Karnataka, India

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.

Our vision: A world where everyone is free to focus on their most purposeful work, together.

Team Overview

As a Wrike Technical Consultant, you will utilize your Wrike knowledge and experience to design, develop and deploy solutions utilizing the Wrike platform. You will become an expert with the Wrike API and our entire solution stack, Wrike Integrate, Wrike Analyze and future product portfolio. In this role, you will be tasked with providing hands-on implementation and deployment services to our customers. We are looking for an experienced, enthusiastic, and hands-on team members who can rapidly learn the Wrike platform, our technology and the value proposition that we bring to customers of all sizes. You will work jointly with the Solution Architects on multiple concurrent customer deployment projects with the number one goal to ensure long-term customer success. Additionally, you will engage with the full Customer Success team in order to assure a smooth transition post-deployment to the support/maintenance phases. Finally, you will also be responsible for the continuous improvement of delivery processes and methods.

Job Scope and Accountabilities:

• Must be ready to work during US working hours 14:00 - 00:00 IST
• Apply problem solving and solution design skills to remedy internal roadblocks for customers, enabling them to get the maximum value from the Wrike software.
• Develop capabilities and features based on customer requirements as well as to extend Workato connector capabilities via HTTP and SDK
• Code individually and collaboratively in a team environment, adhering to coding standards and industry best practices. You will understand customer requirements and develop code or configurations to meet customer needs.
• Troubleshoot and provide resolution of problems, test system and software performance throughout the completion of the development cycle.
• Create documentation of integration or other code, systems and solutions for multiple audiences.
• Work with internal product teams to understand and become an expert at Wrike product capabilities, technical features and functions.
• Improve internal processes, and promote knowledge sharing in the team, by contributing to Wrike’s knowledge base
• Proactively maintain the highest level of technical expertise by knowing the latest web technologies and solutions through internally and externally available learning opportunities as well as self-study.
• Play an active role in the Wrike developer community, share knowledge articles and code samples in our community portal.

Experience Requirements:

• 5 years of Solutions Consulting or Post-sales support role with a Bachelor’s Degree, or 3 years with a Master’s Degree.
• Experience managing SaaS implementations with integrations.
• Background in information systems, computing, engineering or equivalent.
• Experience with Integration Platforms (Workato, TIBCO, Dell Boomi, MuleSoft).
• Strong working knowledge with APIs (REST/SOAP) and RDBMS.
• Knowledge of Data Structures (JSON/XML) and coding experience (Java/Python).
• Understanding of technology and industry trends, especially in app integration.

Desired Skills:

• Proficiency with shell scripting
• Experience working with cloud business apps like Workday / NetSuite / Salesforce / Servicenow / Marketo

Interpersonal skills:

• Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact.
• Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set
• Ability to effectively prioritize tasks and manage time, even under high-pressure situations.
• Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience.
• Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly.
• Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge.