Job Description

About Oleria:

Oleria provides adaptive and autonomous identity security solutions that help organizations accelerate at the pace of change, trusting that their data is protected. Oleria enables organizations to have comprehensive visibility into their access posture and autonomously identifies and mitigates access risks before they can be exploited. Founded by cybersecurity industry veterans with decades of experience building and operating some of the world's largest security programs, Oleria allows organizations to pursue their best ideas, removing the barriers that keep team members from collaborating. Oleria has received over $43M in funding from Evolution Equity Partners, Salesforce Ventures, Tapestry VC, Zscaler, and other technology luminaries. Oleria sets business free. For more information, please visit www.oleria.com and follow Oleria on LinkedIn and Twitter. Oleria was founded by notable industry senior leaders Jim Alkove and Jagadeesh Kunda, with deep security, data, and SaaS experience building and securing some of the world’s largest platforms and products used by billions of people worldwide every day. Our customers are Fortune 500 corporations and public sector organizations, making your contributions vital to improving data security for millions worldwide. We are proud to be recognized as a Best Place to Work and Best Startup to Work For by Built In Seattle! Job Overview As an IT Support Engineer, you'll be the go-to person for our employees, providing top-notch technical assistance and driving solutions that boost productivity. You'll use your scripting skills to automate tasks and collaborate with engineering to build a secure, zero-trust IT environment. We're looking for a passionate IT professional who's excited about delivering an exceptional user experience. About You +You're a natural problem-solver with 2-4 years of IT support experience under your belt. +You're technically curious and always eager to learn new technologies. +You excel at communicating complex technical concepts in a clear and concise way. +You thrive in a collaborative environment and enjoy working as part of a team. Your Playground +Onboarding and offboarding employees, including new hire orientations, +provisioning/deprovisioning hardware and accounts. +Providing day-to-day IT support (help desk, troubleshooting). +Maintaining office technology (Zoom, Google Workspace, ). +Managing IT assets and keeping meticulous records. +Promoting IT best practices and escalating issues when needed. Tracking and resolving issues in our ticketing system (Jira Service Management). +Creating and updating technology documentation. +Continuously seeking ways to improve the user experience and internal processes. Your Strengths Scripting: You're comfortable writing low-code scripts in Python or other languages to automate tasks, particularly for on-call engineers in an AWS environment. AWS IAM: You have a solid understanding of AWS IAM and can implement, integrate, and maintain it for employee resource management. Technical Curiosity: You're always looking to expand your knowledge and stay ahead of the curve. Problem-Solving & Analytical Skills: You're a logical thinker who can quickly diagnose and resolve technical issues. Communication Skills: You can clearly explain technical concepts to both technical and non-technical audiences. Key Technologies: You're familiar with Okta, Kandji, Google Workspace, and other essential tools. Collaboration & Teamwork: You're a team player who enjoys working with others to achieve common goals.

Responsibilities:

• Onboard and offboard employees, which includes: leading new hire orientations, provisioning and deprovisioning hardware, accounts, and access
• Provide general IT support to all Oleria employees (help desk/service desk, troubleshooting, etc.)
• Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, and more)
• Own IT asset management and ensure accurate and actionable records are kept of required equipment
• Promote best practices as established by IT and escalate inquiries as necessary to the IT Leadership
• Track, resolve, or dispatch all issues in our ticketing system (Jira Service Management)
• Create and update technology documentation for internal IT teams and for Oleria employees
• Have a constant drive to improve the experience of our users, and our internal processes: "How can I make things better?"
• Implement, integrate, and maintain IAM it for employee resource management
• Be able to prioritize and change focus when necessary
• Write automation scripts leveraging Python or other languages as appropriate for improved efficiency
• Have a drive to learn and grow
• Flexibility to cover both US and India times zones as required; 9:00 AM - 1:00 PM IST and 9:00 PM - 1:00 AM IST

Skills Required:

• 2 to 4 years of corporate IT experience, ideally with startup companies
• Deep understanding of computer fundamentals and troubleshooting (Mac, Linux, cloud technologies)
• Experience writing low-code scripts in Python or other languages to automate tasks, particularly for on-call engineers.
• Experience working with Okta, Kandji, Google Workspace, Zscaler, SSO
• IAM implementation, integration and maintenance experience
• Positive attitude and enthusiasm for building processes in a growing company
• Experience supporting remote international teams using tools like Slack, Zoom and Google Meet
• Security and compliance-focused mindset
• Excellent communication and customer service skills
• Flexibility to cover US and India time zones as needed
• Capable of supporting all aspects of job responsibilities outlined above