Job Description

• Bengaluru, Karnataka, India

About Circles.Life

Founded in 2014, Circles is a global technology company reimagining the telco industry with its SaaS platform - Circles X, helping telco operators launch and operate successful digital brands through its offerings.

Having pioneered a successful blueprint for disrupting the telco space in Singapore, Circles has since launched its own digital telco, Circles.Life, in Singapore, Taiwan and Australia. Circles has also partnered with other telco operators to launch digital services, enabling our partners to accelerate growth and capture market share within a short period of time.

Today, Circles is partnering with operators in 14 countries to deliver delightful digital experiences to millions of people through our businesses.

We are backed by global investors such as Sequoia, Warburg Pincus, EDBI and Founders Fund – renowned backers of industry-shaking innovators.

Role Description

About the Role:

As a Manager II, (Customer Migration), you will lead our Customer Migration Strategy for Circles.X platform. You will be responsible for developing and executing migration strategies, creating a comprehensive framework, ensuring tool and platform readiness, and managing the end-to-end product lifecycle. This role is crucial in ensuring seamless transitions for our telecom clients as they adopt Circles.X platform.

Responsibilities

• Strategy Development: Define and develop comprehensive customer migration strategies, including big bang, cohort-based, and market-led approaches, tailored to the needs of our telecom enterprise customers.
• Framework and Planning: Create and maintain a robust migration framework and detailed migration plans, ensuring clear milestones, risk mitigation, and resource allocation.
• Tool and Platform Readiness: Collaborate with engineering, IT, and other cross-functional teams to ensure that the migration tools, processes, and platforms are ready and optimized for seamless customer transitions.
• Stakeholder Management: Engage with key stakeholders, including internal teams, customers, and partners, to align on migration objectives, timelines, and success criteria.
• Customer Focus: Work closely with customer success and support teams to understand customer needs, pain points, and expectations to ensure a smooth migration experience.
• Risk Management: Identify potential risks and challenges associated with customer migrations and develop mitigation plans to address them proactively.
• Communication and Training: Develop clear communication plans and training materials to educate internal teams and customers about the migration process, tools, and best practices.
• Monitoring and Reporting: Implement monitoring and reporting mechanisms to track migration progress, identify issues, and ensure timely resolution, while providing regular updates to senior leadership.
• Continuous Improvement: Drive continuous improvement initiatives by gathering feedback, analyzing migration outcomes, and implementing enhancements to the migration strategy and framework.

Job Requirements

• 10 + years of experience in product management, with a focus on customer migration strategies and enterprise SaaS platforms in the telecom industry.
• Bachelor’s degree required; MBA education preferred.
• Strong understanding of telecom BSS platforms, including Mobile, Fixed Line/Fiber, and FMC services.
• Strong analytical skills and proven ability to draw meaningful conclusions, distill complex data into actionable insights, and present findings in a compelling manner.
• Excellent leadership and communication skills, with the ability to influence and inspire cross-functional teams and stakeholders.
• Demonstrated strategic thinking and problem-solving abilities, with a focus on driving business results through data-driven decision-making.
• Comfortable with fast-moving deliverables and timelines.
• Proven ability to navigate through ambiguity and managing senior stakeholder expectations.
• Strong collaboration skills to partner with regional and functional leaders.