Job Description

Manager, Technical Support

Required:

• Bachelor's degree in Computer Science, Information Technology, Statistics or a related field
• Proven experience of 5 years+ in technical support, enterprise-level application support, or customer-facing roles, with at least 2 years in a managerial capacity
• Exceptional communication skills, both verbal and written, with the ability to effectively communicate technical information to both technical and non-technical audiences
• Deep emotional intelligence capable of leading diverse teams
• Experience with incident management processes and familiarity with corporate technology and support systems (Office, CRMs, ticketing systems, telephony systems, etc.)
• You must have knowledge of cloud computing technologies, including Platform as a Service (PaaS), and Software as a Service (SaaS)
• Ability to quickly analyse, assess, and determine the best path for issue resolution
• Strong expertise in API troubleshooting, integration, and development
• Proficient in SQL and have experience with database management systems (DBMS), such as MySQL, Oracle, or SQL Server
• Excellent problem-solving and analytical skills with the ability to understand complex technical concepts and provide effective solutions
• Strong leadership and team management skills, with the ability to motivate and guide a team to achieve objectives
• Detail-oriented with a strong commitment to delivering high-quality customer service