Job Description

About Us:

Planful is the pioneer of financial performance management cloud software. The Planful platform, which helps businesses drive peak financial performance, is used around the globe to streamline business-wide planning, budgeting, consolidations, reporting, and analytics. Planful empowers finance, accounting, and business users to plan confidently, close faster, and report accurately. More than 1,500 customers, including 23andMe, Bose, Boston Red Sox, Five Guys, and Zappos, rely on Planful to accelerate cycle times, increase productivity, and improve accuracy.

Planful is a private company backed by Vector Capital, a leading global private equity firm. Learn more at planful.com.

About the role:

This position is responsible for managing SaaS / Cloud Application running in highly available and across geographically different datacenters. Ensure availability, scalability and uptime requirements of Applications are clearly understood and addressed.

Preserve the integrity and design of application and product to support mission-critical service offered to customers necessary for business operations. Under minimal supervision, produce deliverables in alignment with overall Transformation program demonstrating mastery skills in area of sub specialization.

Required Skills & Experience

Employment mode: Direct contract with Planful

• 24x7 Shift Should be prepared to do Night shift. Monthly rotation.
• 11hrs shifts, 4 days a 3 Days off.
• Good background in windows system admin and Linux system
• Minimum 3 to 4 years of working experience in supporting a hosted SAAS
• Good understanding of AWS platform and administration.
• Must have supported a hosted application in some capacity. Should have done release deployments using Jenkins or any other automation
• Good understanding of monitoring tools like Nagios/Logic Monitor/Sumo logic/Splunk/ etc.
• Handling case using CRM applications
• Good communication skills and able to coordinate zoom calls during Incidents and
• Good Network basics: troubleshooting /connectivity issues to sites/DNS/IP addressing
• Must be aware of incident and service management process as per ITIL guidelines