Job Description

· Strong communication, time management, and interpersonal skills.

· Technical aptitude in security, server, desktop, & network management.

· Ability to assimilate new information quickly.

· Advanced communication skills both written and spoken.

· Strong work ethic and capable of handling stress.

· Strong sense of ownership and accountability.

· Experience working with Retention and handling Escalation is preferred.

· Experience with CRM software, like Salesforce, is preferred.

· Experience working with IT Managed Services is preferred.

·Experience with handling client accounts