Job Description

Cyderes (Cyber Defense and Response) is a pure-play, full life-cycle cybersecurity services provider with award-winning managed security services, identity and access management, and professional services designed to manage the cybersecurity risks of enterprise clients.  We specialize in multi-technology, complex environments with the in speed and agility needed to tackle the most advanced cyber threats. We leverage our global scale and decades of experience to accelerate our clients’ cyber outcomes through a full lifecycle of cybersecurity services. We are a global company with operating centers in the United States, Canada, the United Kingdom, and India.

About the Role:

Cyderes is looking for a dedicated and creative Platform Operations Analyst to join the Cyderes Platform Management team. The candidate should have experience working efficiently on small teams, being flexible filling roles, and be familiar with cloud technologies (AWS, Azure, GCP). The primary function will be contributing directly to meeting client technical needs for operating on Cyderes data ingestion and alerting pipelines. We are looking for someone who has a solid understanding of networking and related protocols, network and computer security concepts, and admin experience. Candidate must also have experience in telemetry (log) monitoring and experience in investigating and researching log events through SIEMs or other related centralized logging technologies. Candidate should be detail-oriented, able to handle multiple high-priority demands while driving consistent results and have a passion for delivering detailed customer service for both internal and external clients. Candidates should also bring the right attitude to the team including honesty, accuracy, and positivity. Additionally, candidates will need to have a customer-first attitude and be comfortable interacting with service stakeholders. We embrace the fast-paced development field and are looking for like-minded individuals that have a passion for continual improvement, innovative ideas, tinkering with new projects, and taking on complex problems.

Responsibilities:

• • Work with Cyderes managed services clients to help integrate log telemetry into the Cyderes platform
  • Assist Cyderes clients with various tasks such as troubleshooting SSO integration, networking issues logging, and more
  • Respond to internal and external escalations
  • Be part of a 24/7 On-call rotation
  • Provide support to Cyderes clients and to internal teams surrounding data normalization and parsing
  • Help deploy log telemetry integrations and work with internal engineering teams
  • Serve as the first point of contact for customer-initiated requests via the Cyderes ticketing system.
  • Evaluate, research, and respond to customer inquiries or direct them to appropriate internal teams if necessary.
  • Provide timely updates and status reports to customers, ensuring clear and effective communication.
  • Manage tasks on behalf of customers, ensuring that their needs are met promptly and accurately

Requirements:

• • 2+ years of network / security experience
  • Intermediate level of networking knowledge and troubleshooting experience.
  • Experience with monitoring and investigating various telemetry (log) output
  • Ability to work amicably with clients (both internal and external)
  • Understanding of security telemetry software / platforms (Firewalls, Endpoint Detection and Response (EDR), Operating Systems)
  • Strong communication skills
  • 3+ years of network / security experience
  • Operating systems logging experience (Windows and Linux) 
  • Experience in system administration practices
  • Experience with cloud environments (AWS, Azure, and/or GCP) and common SaaS applications (e.g., Office 365, Okta, Salesforce, Proofpoint) 
  • Proven project management success