Job Description

Key Responsibilities:

• Conduct discovery calls to understand client needs, identify pain points, and establish requirements.
• Collaborate with the Sales team to develop tailored proposals, solutions, and tool recommendations, with a deep understanding of client problem statements.
• Address and resolve client inquiries, providing swift and effective solutions.
• Facilitate partnerships with Independent Software Vendors (ISVs) by ensuring the team completes necessary training and certifications.
• Maintain data accuracy and discipline for all sales support and partnership-related tasks.
• Provide targeted training sessions to the Sales and Customer Success (CS) teams, enhancing their product and solution knowledge.
• Build in-depth expertise of category-specific tools available in Wyzard’s Marketplace.
• Analyze the competitive landscape and advise Category Managers on valuable tools to consider for Wyzard’s Marketplace.

Skills:

• Strong Communication and Interpersonal Skills
• Essential for running effective discovery calls, addressing client queries, and collaborating with both the sales team and external ISV partners.
• Sales Solutions and Support Skills
• Experience in supporting sales teams by crafting proposals, recommending tools, and providing solutions based on an understanding of client problem statements.
• Analytical and Problem-Solving Skills
• Ability to quickly understand client needs, identify potential solutions, and address queries effectively and efficiently.
• Partnership Management and Collaboration Skills
• Skilled in working with ISVs and partners, managing ongoing relationships, and coordinating training and certification requirements for internal teams.
• Organizational and Data Management Skills
• A detail-oriented approach to maintaining data discipline, accurately tracking and documenting interactions, proposals, and certification completions.
• Training and Facilitation Skills
• Proven ability to deliver training sessions to sales and customer success teams, translating complex information into clear, actionable steps.
• Product and Market Expertise
• Understanding of category-specific tools in the marketplace, the ability to build product expertise, and staying updated on market trends.
• Strategic Insight and Market Research Skills
• Ability to research and analyze the market landscape to recommend new tools and technologies to onboard to Wyzard’s marketplace.

Qualifications

• Education: Bachelor's degree in Engineering.
• Experience: 4 years in Customer facing role - Solutioning CRM