Job Description

About InvoiceCloud: 

InvoiceCloud is a leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients can improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. With over 50 million payments processed annually, InvoiceCloud is one of the most secure, innovative, and inclusive fintech solutions in the market. To learn more, visit www.InvoiceCloud.com. 

Position Overview

The Platform Reliability Engineer will provide the team’s ongoing architectural evolution, development, and maintenance of the core platform focusing on payer & biller facing product solutions. This is an ideal opportunity for someone who is passionate about building delightful customer experience products in a highly scalable, reliable, and secure manner, leveraging agile principles and values, test driven development and continuous integration and deployment. We are looking for a strong business and technical problem solver, with a deep understanding of Platform Engineering principles, cloud-native technologies, and scalable enterprise architecture. 

What You’ll Do

• Collaboration: Work closely with development, QA, and product teams to ensure seamless integration and operation of new features and technologies.
• Assist with operations activities to provision, maintain, and support existing platform.
• Performance Analysis: Help analyze and optimize platform performance, identifying and implementing improvements to enhance speed, efficiency, and reliability.
• Assist Incident post-mortems to drive continuous improvement into platform and software systems and processes.
• Learning and Development: Continuously improve technical skills and knowledge through training, mentorship, and hands-on experience.
• Contribute PCI, PADSS, SOC Type2, SOX audit initiatives
• Execute against organizational KPIs.
• Automation Assistance: Help develop and maintain automation scripts and tools to improve platform operations and reduce manual intervention.
• Identify and recommend opportunities for continuously improving software engineering practices and productivity of teams for reliability and resiliency.
• Assist in completing department wide quarterly and annual goals and initiatives.
• Assist in surfacing forward-thinking cutting-edge tools and services that will improve efficiency and productivity within agile team development

Who We Seek

• 2+ years of Software Engineering experience in enterprise SaaS software development or operations, preferably within financial services or FinTech (banking, lending, payments)
• Deep knowledge of Cloud services (PaaS/IaaS) – specifically Azure and ability expand into other clouds offerings.
• Ability to manage and continuously optimize cloud utilization
• Ability to build and follow devops practices – Specifically IaC and Security.
• Ability to implement system observability (apps/infrastructure)
• Experience in one or more of (Kubernetes, Teraform, Kong/NGIX, Redis, AzureDB)
• Programming experience in IaC automation tools and languages – (Terraform, Ansible, powershell preferred).
• Strong understanding of SRE concepts and culture, with a focus on leveraging software engineering tools, methodologies, and concepts
• In-depth understanding of automation and CI/CD processes
• Ability to engage and influence product leaders, lead systems architects, and engineering managers who are either associated with the function or affected by its outcome.
• Technical experience in observability and traceability patterns and working with distributed architectures.
• Strong communication skills and ability to articulate complex material to a diverse audience.
• Experience working in highly regulated, security-focused environments (familiar with setting up controls and processes around HIPAA, PCI, SOC 2 or similar frameworks)