Job Description

Location: Valsad and Surat India

Experience: 1 to 4 years

Job Summary: As a Product Specialist, you will be responsible for supporting our customers, ensuring smooth product adoption, and working closely with internal teams to enhance our product offerings. You will play a key role in bridging the gap between technology and customer needs, providing training, troubleshooting, and valuable feedback to improve our software.

Key Responsibilities:

Customer Support & Success:

• Provide technical support to customers and ensure a seamless product experience
• Address customer inquiries and troubleshoot software-related issues
• Assist in onboarding and training new users on product functionalities

Product Improvement & Insights:

• Analyze market trends and customer feedback to suggest product enhancements
• Work with the engineering and product teams to improve workflows and features
• Identify potential issues and proactively implement solutions

Cross-Functional Collaboration:

• Work closely with engineering, sales, marketing, and customer support teams
• Assist the sales team in technical presentations and demos for potential clients
• Collaborate with the marketing team to create product-related content and documentation

Training & Documentation:

• Conduct product training sessions for customers and internal teams
• Prepare and update knowledge base articles, FAQs, and user guides

Required Skills & Qualifications:

• 1-2 years of experience in software product support, customer success, or a technical role
• Strong understanding of software development and product workflows
• Experience using CRM tools and project management tools
• Excellent problem-solving and analytical thinking skills
• Strong communication and presentation abilities for customer interactions and product training
• Ability to work in a cross-functional team and manage multiple tasks efficiently
• Self-motivated and proactive approach to problem-solving

Preferred Qualifications:

• Experience in the SaaS or telematics domain is a plus
• Knowledge of APIs, databases, and troubleshooting techniques is beneficial