Job Description

Elevate is currently searching for an experienced Program Manager to join our ranks and continue our tradition of success. The ideal candidate will have a sharp business mind and a proven ability to strategize and implement high-level program initiatives and a talent for project coordination and delegation. Ultimately, you are motivated by the desire to optimize productivity and nurture program success from inception to completion. As a project manager, you will be responsible for the execution of day-to-day project activities and coordination of teams, management of project plan, project schedule, issue resolution and communication of project status.
Objective of the role:

• Develop, implement, and maintain high-level program initiatives that align with organizational objectives.
• Strategize to optimize productivity and ensure program success from inception to completion.
• Oversee and manage day-to-day project activities, ensuring strict adherence to project plans, schedules, and budgets.
• Record project time accurately and maintain organized project documents.
• Collaborate with other program managers to identify potential risks and opportunities across multiple projects within the department.

Specifically, Program Manager will:

• Collaborate with project sponsors, cross-functional teams, and project managers to meticulously plan scope, deliverables, resource allocation, work plans, budgets, and timelines for new initiatives.
• Coordinate and lead multiple project teams, effectively delegating tasks to achieve program goals efficiently.
• Identify critical requirements from cross-functional teams and external stakeholders, ensuring a comprehensive understanding of project needs.
• Analyze, evaluate, and proactively address program risks, producing detailed reports for both management and stakeholders.
• Ensure rigorous quality checks are completed, obtaining customer sign-off on products.
• Manage SaaS programs and projects for optimal return-on-investment, overseeing execution and delegating responsibilities for cross-project initiatives.
• Develop detailed phase plans, resourcing plans, and timescales for effective project management.
• Maintain comprehensive records of Best Practices and lessons learned, contributing to continuous improvement.
• Assist in the development and management of project budgets, ensuring accountability for delivering against established business goals and objectives.
• Facilitate clear and effective communication within the project team, direct leadership, and the Project Steering Group.
• Liaise with global teams, promoting collaboration and maintaining transparency through articulate communication.
• Ensure a controlled and defined handover of day-to-day operations for new systems, officially closing projects with detailed Project Completion reports.
• Inspire and lead the project team to achieve success, fostering a culture of collaboration and excellence.
• Demonstrate hands-on proficiency in project management, supporting all aspects of communication, quality assurance & testing, scheduling, reporting, presentation, gap analysis, and proactively filling gaps to ensure project delivery excellence.

Essential experience and skills:

• 5+ years of experience in the Software industry, with at least 3 years in advanced Project/Program Management, including SaaS implementation and delivery.
• Must have a very good understanding of legal practice, with very good understanding of one or more legal functional areas like legal work processes, contract management, legal spend management, matter management, eDiscovery and a demonstrated ability to work on legal product implementations.
• Experience with multiple SaaS platforms and implementation across multiple lines of business.
• Strong understanding of Agile – Scrum, with prior experience working as a Scrum Master preferred.
• Ability to analyze data, report problems effectively, and troubleshoot to develop solutions.
• Experience working in a global team, collaborating effectively with clear communication.
• Must be a self-starter able to work independently with minimal supervision.

Qualifications:

• Bachelor’s degree in business administration or related field.