Job Description

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

Our Engineering team built the world’s largest cloud security platform from the ground up, and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint, the team has made us and our multitenant architecture today's cloud security leader, with more than 15 million users in 185 countries. Bring your vision and passion to our team of cloud architects, software engineers, security experts, and more who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy.

We're looking for an experienced SaaS Application Engineer to join our IT/Data Strategy team. Reporting to the Sr. Manager - Business Applications Support, you will be responsible for :

• Serving as the primary technical contact for user-reported issues and escalations
• Troubleshooting application performance, usability, and configuration issues, ensuring timely ticket resolution per SLAs
• Documenting resolutions and recommend improvements to features or processes
• Performing performance testing, monitor SaaS health, and ensure seamless tool onboarding
• Auditing applications for security compliance and automate tasks like log analysis, issue detection, and deployment rollbacks

What We're Looking for (Minimum Qualifications)

• 4+ years of experience managing SaaS enterprise collaboration tools, including administration, governance, and end-user support
• Expertise in Zoom, Slack , Google Workspace
• Hands-on experience in ticket management on ServiceNow app
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues
• Excellent communication and stakeholder management skills

What Will Make You Stand Out (Preferred Qualifications)

• Expertise project management or knowledge-sharing platforms (Miro, Lucid, Asana, Glean, Simpler, DoControl, etc)
• Experience integrating collaboration tools with enterprise systems such as ITSM, HRIS, and security platforms
• Relevant SaaS app /equivalent or security certifications