Job Description

About us

MyOperator was started with a vision to help businesses utilize cloud telephony to improve their customer call handling as well as customer communication. With a team of five in 2013, we have now become a family of 180+, and the growth continues.


We created this product with the belief that each customer call is a potential business opportunity. Our product helps businesses manage and optimize each customer call and enhance their customer calling experience.


Today, companies all over the world are realizing the benefits and power of cloud communication. With our product, we want to expand both its knowledge and usage to businesses across the globe.


We’re a team of creative and experienced people working towards improving on-call customer communication for businesses of all sizes and industries.


Job Description

This is a remote position.

About Company: MyOperator is India's leading cloud communications provider, offering cutting-edge solutions to over 10,000 businesses across diverse industries. From Cloud Call Center solutions to IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone, we provide comprehensive SAAS platforms backed by exceptional customer service.

Key Responsibilities:

• Leadership: Lead, mentor, and manage a team of product managers, fostering a collaborative and high-performance culture.

• Strategy Development: Develop and implement product strategies that align with the company's vision and objectives.

• Product Lifecycle Management: Oversee the entire product lifecycle from ideation to launch, ensuring timely delivery and high-quality products.

• Market Research: Conduct market research and analysis to understand customer needs, market trends, and the competitive landscape.

• Cross-functional Collaboration: Work closely with engineering, design, marketing, and sales teams to ensure cohesive product development and launch.

• Roadmap Planning: Define and prioritize the product roadmap, balancing short-term gains with long-term strategic goals.

• Customer Focus: Advocate for the customer by integrating user feedback and usability studies into the product development process.

• Performance Metrics: Establish and track key performance indicators (KPIs) to measure product success and identify areas for improvement.

Requirements

Qualifications:

• Education: Bachelor’s degree in Computer Science, Engineering, or a related technical field. MBA or relevant advanced degree is a plus.

• Experience: Minimum of 7 years of experience in product management with at least 3 years in a leadership role. Experience in conversational AI and platforms like Yellow AI is highly preferred.

• Technical Skills: Strong understanding of software development processes and methodologies. Ability to communicate effectively with technical and non-technical stakeholders.

• Leadership Skills: Proven ability to lead and motivate teams, manage performance, and foster a positive and productive work environment.

• Analytical Skills: Excellent problem-solving and analytical skills, with a data-driven approach to decision-making.

• Communication: Outstanding communication and interpersonal skills, with the ability to articulate complex ideas clearly and concisely.

• Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.