Job Description

MoEngage is an Intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, on-site messages, and SMS. With AI-powered automation and optimization, brands can analyze audience behavior and engage consumers with personalized communication at every touchpoint across their lifecycle.

Fortune 500 brands and Enterprises across 35 countries such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO, Bigbasket, and Sharechat use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 80 billion messages to 900 million consumers every month!

Our vision is to build the world’s most trusted customer engagement platform for the mobile-first world.

We promise to care about your customers as much as you do. And that justifies our top ratings for service and support in Gartner Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports. We have also been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic."

“Looking for a designer who understands the user/customer like nobody else.” 

A designer who can understand the needs of the customer and translate them into actionable design. Somebody who can empathize with the customer through his journey, while using their knowledge of the platform to not only determine how best the customer can accomplish his/her goals but also understand why the customers use a platform and use that as a way to build the next steps of the platform.

Responsibilities:

• Partner closely with Product, Engineering, and UX Research to drive product strategy and to design simple experiences that our customers love
• Own end-to-end user journey and all aspects of design execution from ideation to prototyping, to user testing, to final production
• Participate in our design critique process, to receive and provide feedback on design work
• Conduct user interviews remotely or in person, conduct user testing sessions, card sorting, and affinity mapping, conduct both qualitative and quantitative tests and analyze the data
• Design high-impact, functional User Interfaces for web, mobile, and other mediums
• Understand product requirements, and design accordingly
• Empathize with the user through their journey(ies) and understand their needs
• Communicate with users, researchers, product and tech teams to ensure everyone understands what is needed 
• Understand, discuss & present user research findings
• Manage and contribute to the MoEngage Design System

 Ideal Candidate

• Has 4-8 years of relevant experience in product design
• Has a bachelor's or master's degree in design, human-computer interaction, or other related areas
• Has experience with designing scalable end-user, business web-based applications
• Has a bias for rapid prototyping & experimentation
• Has an exceptional portfolio that highlights your work and specific contributions to user-centered design solutions (Product design, UX Design)
• Has the willingness to learn, experiment, and take ownership
• Has Excellent verbal and written communication skills
• Empathize with the user through their journey(ies) and understand their needs. Understand, discuss & present user research findings
• Well-versed in analyzing user behavior, product usage, and usability metrics to build data-driven design solutions.
• Has a knack for planning well, setting & communicating timelines & delivering delightful results
• Has decent hands-on experience with SaaS / Enterprise-level applications
• Visual design knowledge and/or user research proficiency is a bonus

Educational qualifications preferred

• Category: Bachelor's Degree, Master's Degree, Professional Course in HCI, HFI, or any other User-centric design curriculum. 
• Field specialization: Art, Art Studies/General, Computer Software Engineering, Design and Applied Arts, Design and Visual Communication, Interaction Design.
• Degree: Bachelor of Engineering - BE, Bachelor of Fine Arts - BFA, Bachelor of Technology - BTech, Master of Fine Arts - MFA, Bachelors of Design, Masters of Design