Job Description

About JumpCloud
JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.

About The Team
The JumpCloud Devices Group mission is to ensure any device an employee uses is protected and productive for work with little fuss or friction. From a Windows, macOS or Linux desktop to a BYOD mobile device, JumpCloud’s device platform provides zero-touch device onboarding, password-less experiences, software concurrency, device compliance and fleet reporting to empower today’s administrators and deliver piece-of-mind in today’s threat-laden environment.

What You Will Be Doing

The JumpCloud Device Management organization is changing the way IT admins and users leverage their devices to get work done. The days of the traditional corporate security perimeter are over. Remote work - and the domainless enterprise - are here to stay. As such, we believe securing all work devices is at the crux of establishing trust, granting resource access, and otherwise managing a modern workforce. Our Cloud Directory Platform, including its deep support for devices such as laptops and servers, is making it easy for IT admins to manage the entire device lifecycle, from onboarding to active use to offboarding, while also providing end users a secure and painless means of getting stuff done.

JumpCloud is looking for a Senior Product Manager to help drive our device management roadmap for operating system and application patch management and help own the future of device management at JumpCloud. You will own one or more product feature areas around patch management for operating systems and third party apps and be responsible for meeting KPIs and objectives.

As a Senior Product Manager, You Will

• Engage cross-functional stakeholder groups inside the company and work with customers to ensure our products to meet or exceed current and future needs
• Collaborate closely with Software Architects, User Experience and Research, Marketing, Business Analytics, and other cross functional teams to define products with great customer experience
• Lead and complete efforts in defining outcomes, epics, user stories, business/technical requirements and apply customer knowledge to the software development process.
• Alignment of the roadmap and application of our KPIs across product, as well as oversee execution and key outcomes related to device management for all our supported platforms.
• Communicate the product vision by driving outbound communications around the product, as well as communicate to senior leadership across the Company, and customers around the World, through written and verbal efforts.

Required Qualifications

• Ideal candidate has 5+ years of Product Management experience directing strategy and execution of SaaS, Enterprise or security products. 8+ years of increasing responsibility in related roles.
• Experience with device management or IT-related technologies such as osquery, compliance standards (NIST, CIS, SOC2, HIPAA), MDM, UEM, CSP, Local GPO, or software management, threat detection, and cybersecurity.
• Understanding of key device management frameworks like Apple MDM/DDM, Windows MDM, Group Policy Objects, PowerShell Scripting, or Shell Scripting is crucial to the success of this role.
• Understanding of the OS Software Update Mechanisms for Windows, macOS, and/or Linux distributions is crucial to the success of this role.
• Domain knowledge in security (Ex: Zero Trust, IAM, User Directories, Software defined perimeter, security policies etc.) is a strong plus.
• Experience developing products and services for Apple, Microsoft, and/or Linux environments is a differentiator
• Self starter with drive and demonstrated ability to execute and deliver product and achieve objectives in an innovative and fast paced environment.
• Track record of driving impact in a cross-functional, highly collaborative environment that releases software often. We are looking for someone who can ship product.
• Swift, high-quality decision making and prioritization, informed by customer and market data, but balanced with pragmatism and vision.
• Excellent communication skills across all mediums (visual, written, verbal) that inspire teams, simplify complex technical concepts, and bolster your decisions with focus and clarity.
• Passion to be successful in startup and high growth environment

Desirable Qualifications

• Degree in Computer Science, Information Systems or Engineering. MBA is a plus.
• Prior experience with Microsoft Endpoint Manager, Systems Center, Intune or other desktop-focused management solution such as VMware Workspace ONE, Mobile Iron or other MDM / UEM
• Understanding of the Microsoft solution stack: Windows, Azure, Active Directory, GPOs
• Familiarity with desktop security and endpoint protection market (XDR, EDR, CASBY, Zero Trust)