Job Description

Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Our Enterprise Support Engineers for Cloud Migrations hit that sweet spot between a technical and customer-facing role, and focus on providing advanced support and product expertise to our largest customers who are on their migration journey from their On-premise Atlassian products to Atlassian Cloud. You will report to the Manager of the Cloud Migrations Support team. You will participate in customer-facing calls communicating progress updates, action plans to migration blockers, run-books and production migration execution. You will partner with cloud migrations manager, product and engineering teams to deliver an awesome migration experience to our customers and provide insights to product team on making our Migration tooling and customer experience better.

Responsibilities
More about the team The Enterprise Support Engineer is a part of our Enterprise team, which is passionate about providing advanced support and product expertise to our largest customers. You will promote working on our most meaningful customer accounts and working with global Atlassian team members. You will join a growing team of specialists, improving our support capabilities, capacity, and quality for our largest customers.

• Work directly with Atlassian customers and partners to help migrate their Atlassian products from On-prem to Cloud
• Jump on to calls with customers to provide updates on migration.
• Engage support teams across multiple regions and cross functions within Atlassian like CSM , EA's, Devs for best outcomes towards the customer's migration project
• Encourage team to follow best practices for a successful migration
• Contribute to the creation and review of knowledge articles
• Participate in release readiness activities

Qualifications
On your first day, we'll expect you to have:

• 8+ years of experience in support, software services, and system administration for a large end-user community
• 4+ years of experience working with enterprise customers in a high touch model
• Database skills, with the expertise to write and update SQL queries with ease
• Experience to write Scripts (Python, bash/shell) will be good to have
• Experience with SSO, SAML, LDAP, Active Directory, SSL
• Experience with Splunk, APIs and REST calls
• Worked with multiple operating systems, such as Linux, Unix, and Windows.
• Knowledge of networks
• Experience supporting Java, especially the JVM components
• Solve problems, learn new technologies, and enthusiasm to evolve as a technical expert
• Experience working in an Enterprise environment or with Enterprise customers
• Exhibit team-oriented skills and the ability to work with several people and roles
• Experience in server to cloud migrations an added advantage