Job Description

• Bengaluru, Karnataka, India

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

Docusign seeks a highly skilled Technical Project Manager (TPM) to join our Salesforce Platform Center of Excellence (COE) team in Bengaluru, India. The TPM will oversee various technical initiatives and ensure seamless coordination between the US-based Director of Salesforce Engineering and the Bengaluru COE team. This role requires solid project management skills, technical savvy in Salesforce, and the ability to work effectively with the engineering team and other teams based in Bangalore, India.

Responsibility

• Lead and manage Salesforce COE projects from initiation to completion, ensuring timely delivery and alignment with business objectives
• Act as a liaison between the US-based Director, the Bengaluru COE team, and other US-based teams, ensuring clear communication and coordination of tasks
• Provide technical guidance and oversight on Salesforce platform initiatives, ensuring alignment to best practices and industry standards
• Coordinate and allocate resources effectively to meet project deadlines and objectives
• Identify and mitigate project risks, ensuring proactive problem-solving and issue resolution
• Maintain comprehensive project documentation, including project plans, status reports, and technical specifications
• Ensure the quality and accuracy of project work through thorough testing and validation processes
• Mentor and guide the COE team, fostering a collaborative and productive work environment

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• 5+ years of experience in technical project management, focusing on Salesforce projects
• Demonstrable ability to work closely with engineering teams and coordinate with multi-functional teams based in different locations, especially in the US
• Ability to work flexible hours to facilitate coordination between the US and India teams

Preferred

• 7+ years of experience in the Salesforce platform, including Apex, Visualforce, and Lightning components. Familiarity with NodeJS, JEST, and other related technologies
• Strong knowledge of project management methodologies and tools. PMP or similar certification
• Excellent verbal and written communication skills with the ability to work effectively across different time zones and cultures
• Demonstrated leadership abilities with experience in managing and mentoring technical teams
• Strong analytical and problem-solving skills with a proactive and solution-oriented approach