Job Description

• Bengaluru, Karnataka, India

Responsibilities

• Monitor the health, administration, usage, and overall compliance of ServiceNow and its applications.
• Configure and enhance core application including, but not limited to, Service Catalog, Service Portal, Knowledge Base, Management, Project & Portfolio, and Reporting.
• Support implemented and proposed solutions on the ServiceNow platform.
• Load, manipulate, and maintain data between ServiceNow and other systems.
• Participate in deployment of features and ServiceNow releases.
• Make recommendations and participate in implementing ServiceNow requirements.
• Provide architectural controls and impact analysis for new requirements.
• Research and stay current in ServiceNow products and applicable integrated technologies.
• Create and maintain a detailed view of the ServiceNow architecture.
• Contribute to ServiceNow software releases through configuration tasks and feature delivery.
• Optimize stability and usability of ServiceNow through regular application maintenance.
• Collaborate with team members to design best solutions for technical issues.
• Provide ITIL agent level training for new joiners to IT departments.
• Compose training documents and host training session for IT team as part of new feature roll out or changes communications.

Knowledge / Background Experience

• 5 years relevant experience. Obtained Service NOW Professional System Admin training.

Preferred TECHNICAL / FUNCTIONAL SKILLS

• Two or more years of experience working in a data center environment or other relevant critical process environment.
• ITIL v3/v4 certification
• Certified ServiceNow Administrator

Benefits

• Ability to learn leading technical / industry standards and technologies
• Flexible working arrangements (2 days in the office)
• Annual performance-related bonus
• 6x Flexi Fridays: knock 2.5 hours off your day on a Friday
• Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories!

If you're ready for your next adventure in software development and want to join a dynamic and growing team, apply now! At MRI Software India, we believe in having fun while getting the job done and we're committed to providing our employees with an enjoyable and challenging work environment.