Job Description

About Shopflo

At Shopflo, we're trying to change the way consumers experience brands and businesses. Our first product was a cart and checkout platform for e-commerce, that allowed marketers to personalise discounts, rewards, and payments. We are currently also working on a new product that takes it a notch higher by unlocking enterprise-grade personalization for all consumer tech businesses.

Team & Role

Shopflo was started by three co-founders : Ankit (ex-IIT Kharagpur, Oracle, Gupshup), Ishan (ex-IIT Bombay, Parthenon, Elevation Capital), and Priy (ex-IIT Madras, McKinsey, Elevation Capital). We are a team of ~30 people now (with team members joining from Livspace, Gupshup, Setu etc.). We are located in Koramangala, Bengaluru. We have closed our first seed round at $2.6M with Tiger Global, TQ and Better. And we're just getting started!

As a Solutions Engineer, you'll analyze client requirements and collaborate with sales and client-facing teams to customize software solutions. You will design and implement API integrations, troubleshoot issues, and ensure seamless product functionality through thorough documentation and quality assurance.

What You Will Do

• Client Requirement Analysis : Collaborate with sales and client-facing teams to understand client needs and business use cases for product implementation.
• Product Configuration : Customize and configure software solutions, including workflows, data structures, and features, based on client needs.
• API Integration : Design, implement, and manage API integrations with external systems, ensuring seamless data exchange.
• Troubleshooting & Support : Resolve issues during implementation and provide support to clients during onboarding and post-implementation.
• Cross-functional Collaboration : Work with various teams to align product development with business goals and customer Responsibilities :

Client Requirement Analysis

• Collaborate closely with sales and client-facing teams to gain a deep understanding of client needs, business objectives, and use cases.
• Conduct thorough analysis to identify the most suitable product features and configurations to meet client requirements.

Product Configuration

• Customize and configure software solutions, including workflows, data structures, and features, to align with client-specific needs.
• Ensure that configurations are accurate, efficient, and meet project timelines.

API Integration

• Design, implement, and manage API integrations with external systems to enable seamless data exchange and functionality.
• Troubleshoot and resolve integration issues to ensure smooth operation.

Troubleshooting & Support

• Provide technical support and troubleshooting during implementation and onboarding processes.
• Resolve issues promptly and effectively to ensure client satisfaction. Offer ongoing support to clients post-implementation.

Cross-functional Collaboration

• Collaborate with various teams, including sales, engineering, and product development, to align product strategies with business goals and customer needs.
• Foster effective communication and teamwork to drive successful project outcomes.

Required Skills And Qualifications

Technical Skills :

• Strong understanding of HTML, CSS, and JavaScript.
• Experience with API integration and development.
• Knowledge of Shopify, Google Ads, analytics, and Meta platforms.
• Familiarity with D2C brands and their specific requirements (preferred).

Soft Skills

• Excellent communication and interpersonal skills.
• Ability to effectively collaborate with cross-functional teams.
• Strong problem-solving and analytical skills.
• Attention to detail and accuracy.

Experience

• 1-3 years of experience in a technical role, preferably in a software or technology-related field.

Desired Skills And Qualifications

• Experience with specific industry verticals or domains.
• Knowledge of additional programming languages or technologies.
• Certification in relevant software or technologies.