Job Description

There's likely a reason you've taken the time out of your busy day to review this opportunity at PulsePoint. Maybe you're in need of a change or there's an itch you're looking to scratch. Whatever the reason, ask yourself the following questions:

• Are you a person who dreams of things like Header Bidder, OpenRTB and automation? Do you like stretching your arms and getting your hands dirty doing whatever it takes to make clients happy?

• Are you passionate about solving problems faced by the Publishers and Advertisers due to the complexities of adtech?

• Are you tired of being boxed in and told what you cannot do because it's not your job?

• Do you love identifying new ways companies try to innovate to improve efficiency and increase revenue?

If you answered yes to the above questions, you are in luck… PulsePoint is looking for a Solutions Engineer to join our brilliant Solutions Engineering team! We want someone who is excited to help our clients understand the realities of adtech and programmatic and most importantly, provide solutions which help make their lives easier!

PulsePoint is a leading technology company that uses real-world data in real-time to optimize campaign performance and revolutionize health decision-making. Leveraging proprietary datasets and methodology, PulsePoint targets healthcare professionals and patients with an unprecedented level of accuracy—delivering unparalleled results to the clients we serve. The company is now a part of Internet Brands, a KKR portfolio company and owner of WebMD Health Corp.

WHAT YOU WILL WORK ON: 

• Provide technical solutions to AMs and CMs to solve issues and answer questions submitted via a JIRA queue

• Uncover tech issues on existing accounts (e.g. poor fill rate, poor match rate, missing bid floors, etc.)

• Partner with Customer Success and Account Management teams to help them succeed with their goals and achieve highest level of client satisfaction

• Work with clients on technical integration – Header Bidder, API, Tag

• Represent the team and hence PulsePoint in industry groups – IAB tech lab, working groups, Ad Ops forums

• Work with other teams, within and outside of Operations (BD, Data Science, etc.) to identify best practices and assist the growth of PulsePoint products and define practical processes

• You will focus on the following 2 major products we have and eventually become an expert across all of our platforms

  • LIFE BY PULSEPOINT™ (our DSP), Everything you need to plan, activate, analyze and optimize your digital healthcare advertising campaigns - in one platform. Our proprietary data targeting solutions are the backbone for thousands of healthcare brands seeking instant access to forecast, target and engage DTC and HCP audiences at scale.

  • HCP365 (the first Signal product) is an AWARD-WINNING product having won a Martech Breakthrough Award and a finalist for the PM360 Trailblazer Award. It's the only health analytics and measurement solution that provides a complete, always on view of HCP audience engagement across all digital channels. This gives marketers and researchers unprecedented access to data insights and reporting used to inform and optimize investment decisions.

WHAT WE WANT YOU TO BRING TO THE TABLE: 

• 2+ years of solutions engineering experience

• Experience with technical integrations (Header bidding and open rtb) and familiarity with adtech terms like Fraud, IVT, Brand Safety, discrepancy is a plus

• Experience working at a DSP

• Great team player attitude, Willing-ness to teach, passion for problem solving, identifying patterns and coming up with product ideas or process ideas

• Problem solving and familiarity with ticketing system like JIRA / Zendesk / ASANA / Cases (SF) is mandatory

• Ability to isolate clients’ key business questions, gather requirements, and create required documentation

• Must be willing and able to work 9am-6pm ET hours (6:30pm-3:30am IST)

PREFERRED SKILLS:

• SQL knowledge for report querying is a plus

• Knowledge of advertising platforms is a plus (Google Ads, Microsoft Ads, Adobe Experience Platform)

• Knowledge of tag management platforms is a plus (Google Tag Manager, Tealium IQ, Adobe Experience Platform)

• Knowledge of analytics platforms is a plus (Google Analytics, Adobe Analytics)