Job Description

Cvent is a global meeting, event, travel, and hospitality technology leader, with more than 4,700 employees worldwide. As a leading cloud-based technology company, we have over 28,000+ customers, including 80% of the Fortune 100 companies, in more than 100 countries.

Cvent’s software solutions optimize the entire event management value chain and have enabled clients around the world to manage hundreds of thousands of meetings and events. In addition to helping event planners navigate every aspect of the event process, we also provide an integrated platform to hoteliers to help create qualified demand for their hotels, manage that demand more efficiently, and measure their business performance in real-time.

We are looking for Solutions Specialists who are responsible for being an expert on the Cvent Supplier Network and associated platforms. You will join and support our dynamic, close-knit Client Services department and contribute to our best in-class customer service experience. This is a great opportunity to further your career with our company and develop additional knowledge and skills in advanced technology that is transforming its industry.

Solutions Specialists support our Client Success teams on the on the products and features across the Cvent platform as well as more technically advanced features of the Cvent platform. You will act as a product expert during strategic event set ups, the implementation of new features, training on new and existing features, ongoing troubleshooting, and other strategic needs. In addition to being a product expert, you will be a technical support resource for success teams on calls with clients.

The ideal candidate should be extremely motivated with excellent communication skills and the ability to thrive in a fast-paced, fun work environment. We’re looking for someone who gets motivated about having an important impact on a successful, growing SAAS company known for its customer service.

Shift: East Coast Shift

• Demonstrate deep product knowledge when assisting colleagues and clients both on the phone and via email
• Onboard and train new clients, ensure adoption to the product
• Gather client requests for future releases of the product and collaborate with the technology team on customer requirements
• Collaborate with the technology team when new functionality is introduced.
• Assist clients in the onboarding phase, implementing in their accounts and understanding their needs
• Drive platform adoption, offer strategic guidance on leveraging the platform, offer best practice tips
• Collaborate with content team to develop and enhance knowledge base articles and client facing documentation
• Train Client Success Team on new advanced functionality and integrations
• Bachelor's degree with strong academic credentials
• Excellent communication skills in English (verbal and written)
• 3+ years of experience in client-facing roles
• Strong business acumen, ethics, and high integrity
• General understanding and/or experience with other Cvent tools is a plus
• Must be articulate, organized, detail-oriented, and have the ability to multi-task in a dynamic, fast-changing entrepreneurial environment
• While not required but is a plus, experience using general office software applications; sales automation products such as Salesforce.com
• Must be in good standing
• Must speak with current Manager about interest in this role before applying. HR will verify this conversation has taken place before scheduling interviews.