Job Description

• Bengaluru, Karnataka, India

The HiLabs Story

HiLabs was born in the halls of Yale University when a cardiologist and an AI expert teamed up to tackle the data quality issue in the US healthcare system. After seven years of working with some of the best data scientists in the world, HiLabs is on the cutting edge of breakthroughs in data science and AI.

HiLabs Team

• Multidisciplinary industry leaders
• Healthcare domain experts
• AI/ML and data science experts
• Professionals hailing from the worlds best universities, business schools, and engineering institutes including Harvard, Yale, Carnegie Mellon, Duke, Georgia Tech, Indian Institute of Management (IIM), and Indian Institute of Technology (IIT).

We are seeking a skilled and experienced Systems Administrator to join our IT team. The ideal candidate will have a strong background in managing Windows environments, Microsoft Office 365 (MSO365) applications, and network infrastructure. The Systems Administrator will play a crucial role in ensuring the stability, security, and efficiency of our organization's IT systems.

Key Responsibilities:

•                         Windows Systems Management:
  • Install, configure, and maintain Windows servers and workstations.
  • Monitor system performance, troubleshoot issues, and optimize performance.
  • Implement security measures to safeguard systems and data.
  • Apply patches, updates, and software installations as required.
•                         Microsoft Office 365 Administration (MSO365):
  • Manage user accounts, licenses, and permissions within MSO365.
  • Set up and configure MSO365 applications including Exchange Online, SharePoint Online, Teams, and OneDrive.
  • Troubleshoot and resolve MSO365-related issues.
  • Monitor and maintain email and collaboration services.
•                         Networking:
  • Maintain and troubleshoot network infrastructure including switches, routers, firewalls, and wireless access points.
  • Implement network security measures, including firewall rules, intrusion detection, and access controls.
  • Monitor network performance and address connectivity issues.
  • Configure and manage Virtual LANs (VLANs) for segmentation and security.
•                         Backup and Disaster Recovery:
  • Develop and implement backup strategies for critical systems and data.
  • Test and verify backup and recovery procedures to ensure data integrity and availability.
  • Plan and execute disaster recovery scenarios to minimize downtime.
•                         User Support and Training:
  • Provide technical support to end-users, both remotely and in person.
  • Assist users with hardware, software, and connectivity issues.
  • Develop and deliver training materials for new technologies and applications.
•                         Documentation and Reporting:
  • Maintain accurate and up-to-date documentation for systems, configurations, and processes.
  • Generate reports on system performance, security vulnerabilities, and other relevant metrics.
•                         Collaboration and Communication:
  • Collaborate with cross-functional teams to implement and support IT solutions.
  • Communicate effectively with team members, management, and end-users.

Qualifications and Skills:

• Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience).
• Proven experience as a Systems Administrator in Windows environments.
• Strong expertise in Microsoft Office 365 administration.
• Knowledge of network protocols, infrastructure, and security best practices.
• Familiarity with Active Directory, Group Policy, and other Windows administration tools.
• Experience with virtualization technologies (VMware, Hyper-V) is a plus.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal abilities.
• Relevant certifications such as MCSA, MCSE, CompTIA Network+, or CCNA are preferred.