Job Description

Job Details:

• You will learn about Blue Yonder apps, technology, and user assistance concept through research, hands-on practice and discussions with product management, product teams, and UX experts or groups.
• Continuously learn about the supply chain domain, the end users, consultants, developers and others to figure out what they need.
• Stay abreast of the latest trend in user assistance, content design, and information architecture. You would use what you learn and constantly look at ways to innovate and improve.
• As advocate of users, you will work closely with product development teams, product management to ensure that the application user interfaces look good and is usable.
• Write, create and build content for some of the world-class supply chain products in the cloud and mobility space. You will be creating engaging content that is simple and understood by everyone and can be translated in multiple languages.
• Create graphics, flow diagrams, demos and videos to help users quickly achieve their tasks.
• Review and help the product teams with the text on the UI, including the page names, field labels, tool-tips, and help the users to achieve the shortest and quickest way to success.

Job Description/Summary:

• Analyzes, develops, and delivers content for online help systems, user guides, and technical manuals for SaaS and Mobility applications.
• Requires supervision with a lead writer or manager to ensure processes and standards as applicable.
• Collaborates with other technical writers in peer and copy editing to ensure quality.
• Collaborates with subject matter experts and internal stakeholders (PD/PMG) to determine necessary content updates.
• Delivers documentation that meets all defined requirements from PD/PMG and warrants product functionality.
• Obtains approval of new or revised content by subject matter experts and key contributors to cross-functional teams. Adheres to department processes and writing standards.
• Provides input regarding project scopes, estimates, and completion dates of assigned deliverables against a defined timeline.
• Works with manager on software designs to improve overall quality (usability) of the product.
• Adheres to project plans working with manager. Comfortably uses technology currently in use to complete documentation tasks and to monitor and resolve documentation defects.

Responsibilities:

• Responsible for writing and publishing product documentation in accordance with product release dates, functional scope, and standards.
• Conducts appropriate reviews and receives feedback/approvals from subject matter experts.
• Works collaboratively with other technical writers in peer and copy editing to ensure quality.
• Collaborates with the lead writer or manager to develop documentation plans and schedules.
• Adheres to and provides input of improvements to department processes and writing standards.

Desired Skills:

• Good knowledge of the English language and grammar
• Excellent verbal and written communication skills
• Experience with varied user assistance deliverables, processes, and techniques
• Exposure to user experience and information experience design
• Good organizational skills and problem-solving abilities
• Strong collaboration skills to work with multiple teams
• Good understanding of technical writing fundamentals (DDLC/Style Guide/Writing Style/Usages)
• Ability to consistently meet aggressive deadlines and be part of a high-performance team

Required skills and experience:

• BA/BS or MA/MS in Technical Communication, English, Instruction Design, Computer Science, Software Engineering or a related field
• Preferably 7+ years of experience in writing software documentation and developing related forms of user assistance. Alternatively, experience in software or application development
• Experience in or exposure to cloud technology, and mobility documentation
• 3 to 5 years of minimum experience working with a Content Management System/Version Control System
• 3 to 4 years of minimum experience working with a bug tracking system
• Experience in using MS Word, and MadCap Flare or any other leading XML based authoring tool
• Experience of working in Agile Development methodology

Domain Knowledge:

• Experience with Supply Chain management software and domain
• Knowledge with working in a product development organization with a blend of latest technologies like APIs, Cloud, Mobility
• Previous experience with JDA or BlueYonder application or product documentation.