Job Description

Who We Are
Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. We’re honoured to be recognized as a Leader in the first-ever Forrester Wave™: Revenue Enablement Platforms, Q3 2024!

Job Snapshot
We're on the hunt for a wizard of words and a guru of guidance! You'll turn complex ideas into clear, engaging copy that enhances the user experience. As a senior content expert, you'll guide a team of writers while collaborating across product teams to create seamless user flows and spot-on microcopy. If you excel at simplifying technical jargon and have a passion for crafting meaningful digital experiences, we'd love to hear from you!
What is in it for you?

• Mentor, and inspire a team of UX writers, fostering collaboration, professional development, and a commitment to excellence.
• Develop and execute a cohesive UX writing strategy that aligns with the company's design principles and enhances the overall user experience.
• Oversee the development of exceptional UX copy, including microcopy, interface elements, error messages, tooltips, help content, and onboarding flows.
• Define, maintain, and evolve the company's UX writing style guide & Content Design System, ensuring consistent terminology and a seamless user experience across all products.
• Partner closely with product managers, UX designers, researchers, and engineers to craft user-centered content solutions throughout the product development lifecycle.
• Analyze user research, feedback, and analytics to identify areas for content improvement and drive continuous optimization.
• Champion the role of UX writing within the organization, educating stakeholders on its value and impact on user experience.

We’d love to hear from you, if you:

• Have proven Experience: 7+ years crafting compelling copy and content strategies in digital product companies, agencies, or tech startups, with a strong portfolio in UX writing and digital storytelling.
• Obtain coaching skills: Bring other content designers to the next level.
• Own global Audience Focus: Expertise in designing content for diverse, global audiences, adapting messaging to cultural nuances.
• Have enterprise Product Expertise: Experience in writing for a professional audience, engaging users through concise and impactful messaging.
• Acquire strategic Content Creation: Skill in strategically planning content roadmaps and developing test plans to optimize content strategies using data-driven insights.
• Collaboration and Tool Proficiency: Proficiency with key design and collaboration tools (e.g., Google Suite, Figma, Notion), and effective teamwork in multidisciplinary environments.
• Get hold of leadership and Advocacy: Strong presentation skills, capable of articulating copy decisions and advocating for content choices that enhance product value and user engagement.