Job Description

Support Specialist

This position needs:

• Relevant experience of 2-4 years in Application Maintenance / Testing / Support
• Relevant degree in computer science, IT or other engineering or technical discipline.
• Fluency in English.
• Strong problem-solving skills, effective communication, and passion for providing quality IT services and solutions.
• Knowledge of ticketing tools - Jira, ServiceNow.
• Quick learner, effectively adapt and work on new technologies.
• Based in Pune but willingness to travel.
• Excellent skills – communication, collaboration, interpersonal, presentation, perseverance, team player.
• Exposure to software application support and testing. Experience in maintenance of Windows based applications, SQL queries, error log investigation, O365 and reporting tools.
• Knowledge of Financial Services and Capital Markets domain would be an added advantage.
• Willingness to work in shifts (EU calendar and time zone) is must as per Nordic service support windows.