Job Description

As a ServiceNow Team Lead, you'll craft the future of our platform, leading a skilled team and ensuring perfect project execution, improvement, and innovation

• Team Management: Lead, mentor, and guide a team of ServiceNow engineers, support staff, and administrators to ensure high performance and professional growth.
• Platform Innovation: Use the platform in an innovative and authoritative manner, consistently exploring ways to improve and streamline the environment.
• Customer Focus: Address internal customer needs by implementing new modules and methods to assist current employees effectively.
• Design and Development: Coordinate all aspects of the design, development, implementation, and maintenance of the ServiceNow platform.
• Collaboration: Work closely with business collaborators to understand requirements and improve processes.
• Feature Utilization: Ensure efficient use of ServiceNow features to meet organizational needs and goals.
• Leadership: Offer outstanding leadership, guidance, and mentorship to the team, encouraging a collaborative and inclusive environment.
• Multi-functional Relationships: Coordinate relationships with teams from different functions and customers to ensure smooth project execution.
• Standard Methodologies: Maintain consistent alignment with standard methodologies in ServiceNow development and configuration to achieve high-quality outcomes.

* for more information about Noa, her leadership style and what drives her please have a look to her LinkedIn profile: https://www.linkedin.com/in/noa-harel-bazak-2750291/

Job Requirements

To excel in this role, you should have:

• Experience: Minimum of 5 years in ServiceNow development, configuration, and administration with validated experience in leading and developing teams in a technical environment.
• Technical Expertise: In-depth knowledge of the ServiceNow platform architecture, capabilities, and modules.
• ITSM Knowledge: Solid understanding of IT Service Management (ITSM) processes and standard methodologies.
• Communication Skills: Superb communication, interpersonal, and leadership skills to successfully lead team dynamics and collaborator expectations.
• Continuous Improvement: Capability to challenge existing and future designs, and to proactively improve and simplify systems.
• Certification: ServiceNow certification(s) such as Certified Application Developer (CAD), Certified System Administrator (CSA), or equivalent are preferred.
• DevOps Best Practices: Ability to effectively implement ServiceNow and DevOps standard methodologies while staying up-to-date with the latest trends.

This is what makes us special as an employer:

• Global company culture: We defined our lived culture through 7 core values (https://www.softwareone.com/en/our-story/our-values)
• Come as you are: Wear what you feel comfortable in, not just while working from home!
• President’s Club: Exclusive recognition awarded by leadership and your peers.
• Flexible work: Do great work from anywhere, deliver excellence everywhere.
• Employee Exchange Program: Experience new colleagues and cultures around the world.
• Incentive programs: SWOmies award bonuses to colleagues who go above and beyond.
• Lifelong education: We pay for your new skills with tuition reimbursement.
• Employee stock option programs (SIX: SWON): Be an owner. All employees can be shareholders.
• Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future.