Job Description

Technical Consulting Engineer

Responsibilities: Customer Success:

• Engage with customers to understand their business requirements and ensure the successful implementation of Zenduty.
• Knows Python and Shell Scripting.
• Have a understanding of Django and Oops concepts.
• Proactively monitor customer accounts and address any issues or concerns promptly.
• Collaborate with the sales and product teams to drive customer satisfaction and retention
• Develop and manage client portfolios.
• Analyze client data to improve client experience.
• Hold product demonstrations for clients
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Provide feedback for product design and development teams
• Maintain thorough product and API documentation
• Should be willing to do a night shift from 10pm to 5am IST.