Job Description

About the role:

UX writers play a critical role at CleverTap and work with designers, product managers, engineers, and others to craft the messaging that guides users through the CleverTap dashboard. But it’s not just the words — as a UX writer, you must think about the entire user experience and how it can be made more intuitive and enjoyable.

What will you do?:

- Understand functionality and user interaction in various product modules to craft accurate, intuitive, and helpful copy.

- Collaborate with product managers, designers, engineers, and other stakeholders to understand user and business needs.

- Create copy for various UI and UX components, including system-generated updates, error messages, tooltips, modal windows, descriptions, etc.

- Ensure that copy across the product is clear, concise, and adheres to our guidelines.

- Conduct copy audits, market research, readability tests, etc., to improve copy across the product.

- Collaborate with other UX writers to refine existing UX copy guidelines and streamline processes.

- Actively participate in standups, grooming calls, and solutions discussions.

What are we looking for?:

Must have:

- 1 to 4 years of UX writing experience for B2B SaaS or B2C digital products.

- Portfolio showcasing examples of user-centered in-product copy, highlighting the UX challenge and rationale.

- Excellent verbal and written communication skills.

- Ability to collaborate effectively with cross-functional teams and back your work with strong rationale.

- Familiarity with Figma.

- Openness to feedback and continuous learning.

- Ability to juggle multiple projects and meet deadlines.

Good to have:

- Additional certifications specific to UX Writing.

- BA/BS degree or higher in Computer Science, Communications, Design, or a related field. 

Key competencies: 

- Functional: UX writing, content strategy, microcopy, information architecture, UX principles, domain knowledge (mobile marketing and customer engagement platforms)

- Behavioral: Creativity, effective stakeholder communication, conflict resolution, collaborative approach,