Job Description

We're looking for a seasoned CRM Subject Matter Expert to join our Product Support team. This role demands hands-on experience with leading CRM solutions like HubSpot and Salesforce, API integrations, and fintech exposure. Champion customer success by providing expert guidance and innovative solutions, leveraging your deep CRM knowledge and integration expertise, and passion for efficiency.

Responsibilities

• Unleash the full potential of CRM for customers by providing strategic guidance, expert support, and implementing innovative solutions to optimize revenue strategies through powerful integrations and best practices.
• Be the voice of your customers, translating challenges into actionable product improvements.
• Develop and implement comprehensive solutions addressing long-term customer needs and maximizing their value.
• Partner with internal stakeholders to develop and implement innovative solutions.
• Craft clear knowledge base articles and training materials for self-sufficiency. Mentor and coach junior team members, sharing your knowledge and expertise to foster their professional growth.

Qualifications

• Possess a strong desire to stay ahead of the curve and embrace continuous learning in the realm of CRM.
• Have 4+ years of demonstrably successful SaaS experience in enterprise CRM support or consulting, with strong experience with leading CRM solutions.
• Possess in-depth knowledge and hands-on experience with APIs, front end technologies like Javascript and tools like Postman for troubleshooting and testing.
• Combine deep technical expertise with exceptional communication and empathy to provide tailored solutions that address individual customer challenges.
• Thrive in a fast-paced environment, act with a sense of urgency and collaborate effectively with diverse teams.
• Possess a keen eye for detail and troubleshooting skills to address integration issues and discrepancies in reported data.
• Bachelor's in Computer Science or related field OR proven experience working with complex software and revenue management systems.
• Schedule Flexibility: Maintain a flexible schedule to adapt to 24/7 support requirements.