Job Description

• Mumbai, Maharashtra, India

Job purpose

As a Senior Engineer - Internal IT, you will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. Also responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA.

What will you do?

Install and configure computer hardware operating systems and applications

• Monitor and maintain computer systems and networks
• Set up new users' accounts and profiles and deal with password issues
• Provide support, including procedural documentation and relevant reports
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults

What do you need to know?

• Experience working in an end-user desktop support role or computer operations environment required.
• Experience working in Microsoft Office 2007 to 2013, Windows 7, Windows 8, Windows 10, XP and Vista
• Windows Server 2003 and 2008 and 2012
• Active Directory and Exchange
• Patch management
• Advanced printer / peripheral device troubleshooting
• TCP/IP, DNS and DHCP
• BSc degree in Computer Science, Information Technology or relevant field