Job Description

Senior Technical Account Manager

What you bring to the role:

• 10+ years of technical experience in running sophisticated customer environments, with at least 5 of those in an Enterprise environment
• True motivation and experience in driving teams to make things happen within the organisation and for customers
• Knowledge in service management, operational support, customer experience and management and business development
• External enterprise customer-facing experience as a technical lead with a proven understanding of how various systems interact with each other
• Excel in a collaborative / matrix environment
• Excellent communication and presentation skills, including the ability to interact, communicate and establish relationships with all levels of personnel from administrators to CxO levels
• Knowledge of SaaS implementations, API use cases and development, and logic-based workflows
• Experience in finding alternative solutions through lateral thinking and technical curiosity
• Deep understanding of at least one industry vertical