Job Description

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

Our Engineering team built the world’s largest cloud security platform from the ground up, and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint, the team has made us and our multitenant architecture today's cloud security leader, with more than 15 million users in 185 countries. Bring your vision and passion to our team of cloud architects, software engineers, security experts, and more who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy.

We're looking for an experienced Business Support Analyst to join our Information Technology team. Reporting to the Manager, Business Applications Support within the Sales Automation team. You'll be responsible for:

• Developing Salesforce CPQ functionality, including price, product, and approval rules, product bundling, and discounting structures
• Managing system projects that align with our Go-To-Market and Sales Execution Strategy
• Designing and configuring Salesforce CPQ to support product configuration, pricing, quoting, and contract management processes
• Conducting testing, troubleshooting, and bug-fixing to ensure the accuracy of Salesforce CPQ solutions
• Analyzing CPQ cases, user feedback, and current implementations to identify opportunities for process improvement

What We're Looking for (Minimum Qualifications)

• 4+ years of experience in enterprise automation, with the most recent 3 years in Salesforce CPQ
• Understanding of SFDC functionality with emphasis on CPQ Related objects in Sales Cloud and Quote to Cash Process
• Hands-on experience with Validation Rules, Workflows, Flows, and Process builders

What We're Looking for (Preferred Qualifications)

• Good to have Salesforce certified Admin /PD1 certification
• Understanding of SFDC Admin functionality, including object management, security model, Lightning tools, validation rules, workflows, and reporting
• Knowledge on APEX