Job Description

• India Remote

Join Akamai Enterprise Security Group

Akamai is changing how organizations protect their data centers and clouds from advanced threats. Our team boasts some of the field's most talented and experienced cybersecurity and data center experts.

Join our prestigious Customer Success team

Team is responsible for Understands customer needs, onboards new customers, fosters adoption, and ensures ongoing satisfaction and retention.

As a Customer Success Team Lead, you will be-

• Leading, mentoring & developing a team of Customer Success Managers & Technical Account Managers in APJ region.
• Achieving customer success through defining team objectives and KPIs to boost adoption, retention, and satisfaction.
• Enabling seamless operation of the Guardicore platform for customers, ensuring maximum value throughout the life cycle.
• Collaborating cross-functionally with Sales, Product, Support teams, advocated for customer needs, ensured alignment on customer success strategies
• Advising key customers, offering strategic guidance, performing business reviews, and spotting upsell and expansion opportunities.
• Monitoring customer health metrics, identify areas of risk, and proactively address issues to mitigate churn.
• Serving as the Escalation point for critical customer issues, collaborating with internal teams for timely resolution.

Do What You Love

To be successful in this role you will-

• Have 6+ of experience of B2B SaaS customer success or technical account management, working with Enterprise customers
• Have 2+ years in Leading customer success, specializing in complex products.
• Holds a Bachelor's degree in Computer Science, Engineering.
• Have a proven track record of building and maintaining successful client relationships.
• Have hands-on experience in troubleshooting and deploying software for large enterprises on-premises or in the cloud
• Have problem-solving skills, with the ability to think creatively and find innovative solutions to complex technical challenges.

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work

Connect with us on social and see what life at Akamai is like!