Job Description

Conviva is the first and best place to go to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry—capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real-time and at a fraction of the cost of alternative solutions. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva revolutionizes how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue.

Project Manager, Global Services Job Description

What you will do:

• Project Life cycle:
  Single point of contact for handling all project activities for all the assigned accounts, from
  initiation/onboarding, sensor integration, validation, towards launch
  Responsible for maintaining good data hygiene, integration health, and data coverage Accountable for following the Conviva guidelines and RACI on project delivery
• Focus on quality outcomes with customer satisfaction
  o Escalate and/or manage risks promptly
• Client Management:
• Develop and foster relationship with client through mails, meetings and on-site visits
• Encourage/guide clients to follow Conviva best practices
• Enable/configure Conviva products for the clients to maximise adoption o Provide services to clients based on contractual agreements
• Documentation
  Adept to use Confluence, JIRA, Salesforce and keep the account & project records up-to-date
• Create/modify Project plan, onboarding decks, QBR, project health reports, Issue log, communication log and such project artifacts
• Reporting:
• Report project status internally and externally as per cadence, as well as ad-hoc if need be

What you will need to succeed:

• B.E. and a Minimum of 5+ years of Project implementation experience in a fast-paced environment - ideally in SaaS domain
• Should be a champion for cross-functions collaboration (engineering, field, product etc) within Conviva and build the culture of One-Team
• Eagerness to learn and solve customer problems
• Instinct to act and help with sense of urgency, ownership and accountability
• Right blend of Business acumen and technical know-how
• Excellent written and verbal communication, presentation, and interpersonal skills

Bonus: PMP certification, Prior experience with observability tools, data analytics, Big data solutions.